FAQ

I just placed an order. How long will it take to reach me?

Ma Petite manufactures to each order. We do not carry stock on hand. Normally your order should take approximately 10 - 15 working days (working days exclude weekends and public holidays) depending on the product ordered. Lead times per item are listed on each product and collection page for your reference. Once shipped you will receive an email notification and tracking number.

 

How will my order be delivered?

All orders ship from Centurion via our courier partner THE COURIER GUY. Delivery is door to door.

 

Can you make a custom design for me?

Yes, Ma Petite specialises in custom design. Select the products called "Your custom design" when ordering online, and we will be in touch within 24 hours to discuss your design requirements. 

 

How is the image or design printed onto the acrylic?

We print directly onto the 5mm thick acrylic glass. A Direct impression is achieved by laying down a sheet of acrylic on a flat bed printer and ink is sprayed directly onto the acrylic and then cured by trailing UV lights. 

 

How durable is an acrylic print?

The beauty of acrylic prints is it's durability, with colours lasting up to 75 years in standard indoor conditions out of direct sunlight. In addition to the unbelievable depth, your image is also protected from dust an moisture.

 

How do I care for my acrylic print?

Like glass, Acrylic will scratch, so wipe the acrylic print with soap and water, using a non-abrasive cloth.

 

What is your exchange and refunds policy?

We pride ourselves in offering high quality products. However should you wish to return an item, we have a 7 day returns policy. Please be sure to read our terms and conditions for all the details on our return policy or pop us a mail. For all custom designed and made to order products, we will go through an approval and revision round to ensure you are completely satisfied before going into production. Custom designed and made to order products therefore cannot be returned.